Our Privacy Policy

At The Rose Garden Shangri-La, we are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us regarding venue bookings, inspections, and event inquiries.

1. Information We Collect

We may collect personal information from you when you fill out forms on our website (such as booking a viewing or submitting an inquiry), communicate with us by phone or email, or engage our wedding venue services.

The types of information we collect include:

  • Contact Details: Full name, email address, phone number, and street address. 

  • Event Details: Proposed wedding or event dates, estimated guest counts, and specific requirements or preferences. 

  • Inspection Details: Requested inspection dates and times. 

  • Website Usage Data: Non-personal identification data such as IP address, browser type, device information, and pages visited (collected automatically via cookies and web analytics).

2. How We Use Your Information

We collect and use your personal information primarily to deliver a seamless event experience. Specifically, we use your information to:

  • Respond to your inquiries and schedule venue inspections. 

  • Provide customise wedding package quotes, agreements, and booking details.

  • Coordinate event logistics, accommodation stays, and RSA bar service requirements.

  • Send administrative updates, invoices, or changes to our policies or services.

  • Improve our website design, functionality, and customer experience.

3. Disclosure of Your Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only under the following circumstances:

  • Recommended Service Providers: With your consent, we may share relevant details with trusted third-party vendors (e.g., photographers, videographers, DJs, or caterers) to assist in planning your event.

  • Service Providers: Third-party IT providers, web hosting services, or payment processors who assist us in operating our website and business (bound by confidentiality obligations).

  • Legal Requirements: When required by law, court order, or governmental regulation.

4. Cookies and Web Analytics

Our website, may use "cookies" to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse web traffic and remember your preferences.

  • Managing Cookies: You can choose to accept or decline cookies through your web browser settings. Disabling cookies may affect the functionality of certain website features.

5. Data Security

We implement reasonable security measures—including physical, electronic, and managerial safeguards—to protect your personal information against unauthorised access, loss, misuse, or alteration. However, please note that no transmission of data over the internet is 100% secure.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you or request corrections if you believe it is inaccurate or out of date. To update or review your personal information, please contact us using the details below.

7. Third-Party Websites

Our website may contain links to external sites (such as third-party directories, suppliers, or social media platforms). We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any linked sites you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: